Gift Tickets and Vouchers
Gift tickets and vouchers are non-refundable and cannot be canceled. Reservation for a specific date must be made at least one month before the expiry of the voucher at info@sinatraprague.cz or Tel: +420 778 091 222. A reservation shall always be confirmed in writing by the organizer.
In the event that the customer does not participate at Sinatra Tribute on a specific date confirmed by the organizer in writing, there can be no financial or any other substitute.
Due to restrictions caused by the Covid-19 pandemic and on the basis of a written confirmation from the organizer, the validity of gift tickets and vouchers may be extended for a period of time as agreed between the organizer and the customer.
Organizer reserves the right to make any changes in menu, drinks, date, time, program and performers.
Cancelation by the Customer
All fully paid and confirmed bookings are subject to non-cancellation and are non-refundable.
Ticket and voucher dates must be changed at least 2 working days prior to the original event date (subject to availability and further agreement with Live City s.r.o. at info@sinatraprague.cz or tel. +420 778 091 222).
No refund policy applicable, in case of a customer not attending an event on the original or a rescheduled date.
Organizer reserves the right to make any changes in menu, drinks, date, time, program and performers.
Claims and Event Cancellation
Claims must always be submitted to the distributing partner with whom the tickets and vouchers were purchased. In the event of cancellation, one must claim ticket and voucher refund at the point of sale, where the ticket and voucher was purchased. Tickets and vouchers purchased online at www.sinatraprague.cz will be refunded via bank transfer to the bank account used for purchase. Any questions should be addressed to info@sinatraprague.cz
Contract
Unless the parties agree otherwise, the Contract shall be deemed concluded at the moment the Customer makes a booking, followed by an immediate payment in full (through our secure online payment gateway) and Live City s.r.o. sends an E-ticket and E-voucher or a Gift Ticket and Voucher via email as a confirmation of the booked services.
Payment Terms
Credit card payments are accepted for online bookings only, through our secure payment gateway at www.sinatraprague.cz. The rates offered online reflect all current promotions. New special promotions are not applicable to an existing e-ticket and e-voucher.
Menu
Ingredients of Menu are published at www.sinatraprague.cz There is a meat, a vegetarian, a fish and a child menu option. Choice of the menu shall be announced at least 24hours prior to event via email info@sinatraprague.cz, or at +420 778 091 222 in case the selection was not made in the e-shop at www.sinatraprague.cz. Menu which was confirmed by the organizer, or selected in the e-shop at www.sinatraprague.cz, is no longer subject to change. In case the menu selection is not announced 24hours prior to dinner to the above given contacts, the customer will be allocated a menu type at disposal by the organizer according to the voucher.
In case of the purchase less than 24hours prior to dinner, menu selection shall be announced immediately after the voucher purchase to the above given contacts. The Menu which was confirmed by the organizer is no longer subject to change. In case the menu selection is not announced immediately after the voucher purchase to the above given contacts, the customer will be allocated a menu type at disposal by the organizer according to the voucher category.
Drinks
If drinks are not purchased together with a menu, they are paid on the site. Drinks can only be ordered and consumed during the concert breaks. Beverage prices are determined by the beverage list published at www.sinatraprague.cz
Unlimited beverage package
Unlimited beverage package available for all voucher categories include unlimited consumption of soft and hot drinks, wine (two types of red and white wine) and beer (spirits are not included) only until the end of the event (approx. until 11:00 pm). A child unlimited beverage package includes unlimited consumption of soft drinks and tea (this option is available only with child menu). Beverages included in the unlimited beverage package and purchased along with the voucher for menu are not exchangeable for any other type of beverage, neither its quantity can be changed. The volumes of beverages in the beverage package are determined by the choice of specific beverages on site and are subject to the Price List. Extra drinks can be purchased on site according to the Price List. Payment for such beverages on site shall be governed by paragraph Beverages of the business terms.
Drinks can only be ordered and consumed during the concert breaks.
Other
Live City s.r.o. is not liable for any injury, illness or death, lose or damage of personal belongings of the consumer.
Final Provisions
Contractual relations between the customer and Live City s.r.o. are governed by the Czech law. In the event of inconsistency or discrepancy between the linguistic versions, the Czech version shall prevail.
The general terms are effective from 2. May 2024 and replace and supersede all prior versions.
Operator
Live City s.r.o.
Václavská 20 120 00 Praha 2
Company ID No.: 28527950
VAT ID No.: CZ28527950Tel.: +420 778 091 222
E-mail: info@sinatraprague.cz
www: www.sinatraprague.cz
Bank Details
Bank Name: Fio banka a. s.
Account number: 2600961322/2010 CZK
IBAN: CZ0920100000002600961322 CZK
Account number: 2100961334/2010 EUR
IBAN CZ4720100000002100961334 EUR
BIC / SWIFT: FIOBCZPPXXX
